If for any reason you are not happy with your purchase you may return the item(s) within 30 days after delivery. We offer returns on most products in new or "like-new" condition. Items that cannot be returned include furniture, original art, framed art, lighting, select oversize items, customized items, and anything damaged through normal wear and tear. Returned goods must be delivered to us unused, in the original packaging, and new or "like new" condition. Note: Handmade products do have variations in size and style. This is a natural occurrence and the nature of handmade.
If you decide you don't like what you ordered after having it in your home for a couple of weeks you can click here to fill out or returns form. Simply follow the steps on the form to print your return label then place your package in the mail. You will receive a full refund for your item(s) less the original shipping charge. In the event you have thrown away your original packaging, please note we are unable to provide additional return packaging.
For more information on returns, defective, damaged, or missing items please click here.
Can I pick an item up in person?
Yes! We allow our local customers to pick-up in our space at 100 S. Main St. in High Point, NC. Just select the pickup option at checkout. You are also welcome to shop our retail space in person.
How quickly are items shipped?
We ship in stock items within 3-5 business days. Our made-to-order handmade items ship within 2 weeks.
Why do made-to-order items take longer?
Each handmade item is made by our hands. We pay close attention to detail and want to ensure you love it as much as we do!
I've only received part of my order. When will the rest ship?
If you haven't received part of your order yet, we haven't forgotten about it! While many of our products are made in-house, some of our designs are made and shipped directly from our manufacturer. We prefer to send in-stock items out as quickly as possible. Some of our items have a longer ship date. If your order contains one or more of these items, rest assured that we will have these items shipped out as quickly as possible! Once we do ship those out we provide you with a new tracking number for that shipment.
I have a question, can I just contact you directly?
We loosely define our style as contemporary/modern bohemian, though we love blending a variety of design aesthetics. We love statement pieces, cozy layers, patterns, texture, and plants against minimalist backgrounds. My design style is about the expression of personality, culture, balance, and wellbeing. Our online store is a mixture of handmade creations, thoughtfully curated vintage, and lifestyle products.
The Rhen.Ovations (R.O.) Collections are our personally designed and handmade creations. Quality and sustainability are key factors when selecting materials in our designs. Our products are made with love, quality materials, and keen attention to detail. Each item is designed by us; either handmade by our hands or created by quality manufactures.
The Vintage Collections consist of carefully curated home and lifestyle products. We love the thrill of the hunt and finding amazingly design and quality products to bring to our customers at affordable prices. Just think of us as your personal vintage shopper!
The RhenArt Collection by artists/designer Rhonda "Rhen" Neal explores the spiritual journey of an artist through bold design, movement, music, love, and life. This collection is an up close and personal look into the heart and mind of an artist on her soulful journey. You can purchase original art, prints, and other art adorned products from this artist only in our shop. Learn more about the artist Rhen onThe Blog.
We're fortunate to be based in High Point, NC- home of the International Furniture Market. Here we have access to quality on trend textiles and home furnishings. These Quality Salvaged materials, that would otherwise be discarded after each show, find their way into our collections allowing us to minimize waste in our local and global community.
Most of our custom and curated collection are one-of-a-kind, truly unique, and cannot not be duplicated or easily found. This helps us to create truly exclusive collections. Many of our products are stocked and available to ship immediately while other are made-to-order and will take more time to process and ship. Please visit our Shipping + Policies page to learn more.
We create with our personal life experiences in mind. Through our own journeys we hope to inspire a new way of looking at the spaces we occupy and the items we own; how they can better serve our mental, emotional, and physical well-being. Our products are created and curated with love, care, and good materials that will carry those qualities with them wherever they go.