FAQs

Frequently Asked Questions

Do you accept returns?

Yes! If you're not satisfied with your purchase, you may return most items within 30 days of delivery. Items must be in new or "like-new" condition, unused, and in their original packaging.

Exceptions:
We do not accept returns on:

• Furniture
• Original or framed art
• Lighting
• Customized items
• Select oversized items
• Items damaged through normal wear and tear

Handmade Items:
Please note that variations in size and style are natural with handmade products and not considered defects.

Return Process:

1. Fill out our Return Form.
2. Follow the steps to print your return label.
3. Mail the package back to us.

You’ll receive a full refund minus the original shipping charge. If original packaging is missing, we cannot provide additional return materials. For issues with defective, damaged, or missing items, please click here.

Can I pick up my order in person?

Absolutely! Local customers can select the pickup option at checkout and collect their items from our space at:
106 W. Martin Luther King Jr. Drive, High Point, NC.
Feel free to visit and shop in person during our retail hours!

How quickly are items shipped?

• In-stock items: Ship within 3-5 business days.
• Made-to-order handmade items: Ship within 2-4 weeks, as these are crafted with care.

Do you ship furniture?

No, we do not ship furniture. All furniture must be picked up from our High Point, NC location. For assistance or questions, please contact us.

Why do made-to-order items take longer?

Each handmade item is carefully crafted in-house with attention to detail. We take the time to ensure the quality of every piece so you love it as much as we do!

Why have I only received part of my order?

If part of your order is missing, don’t worry—we haven’t forgotten!

• In-stock items: Shipped immediately to avoid delays.
• Made-to-order or manufacturer-shipped items: May take longer and are sent separately.

You’ll receive a new tracking number once the remaining items ship.

Can I contact you directly with questions?

Of course! We love hearing from you. If you have any questions, don’t hesitate to Contact us.