FAQs

Do you take returns?
If you're not happy with your order and wish to return it you can do so within 5 business days of the delivery date. Due to the nature of our small business we only offer store credit and exchanges
Customers are responsible for return shipping costs.
If you have any issues with your order such as damages please email us a info@rhenovations.com with a photo of the damage within 24 hours of the delivery date so that we can quickly remedy the issue. 
We'll do whatever we can to accommodate you. Your business means the world to us!
 
Can I pick an item up in person?
Yes! We allow our local customers to pick-up in our retail space at Gallery On Main, 100 S. Main St. in High Point, NC. You are also welcome to shop our retail space in person. 
How quickly are items shipped?
We ship in stock items within 2-3 business days. Our made-to-order items ship within
5-10 business days. 
Why do handmade items take longer?
Each handmade item is made by our hands. We put love and care into each piece we create but we also put the time into each creation. We want to make sure you love it as much as we do!
 
Are all your items new?
We offer a variety of new creations and found ( vintage) treasures in our shop. Some of our made-to-order items such as pillow, pillow covers, and wood stands are made from a variety of new and quality salvaged materials making them truly unique and one of a kind. Many of our vintage items are previously loved and do show some signs of use. We feel this only adds to the character and uniqueness of the items. All vintage items are in excellent condition. We know you'll just love them!
What is Quality Salvaged Material?
We love creating in our shop with quality materials. This is especially specific to our custom pillows and upholstered furniture items. We're extremely lucky to be located in the "Furniture Capital of The World" where designers showcase their latest on trend designs and products. We're always searching for quality designer textiles use in our exclusive collections. The materials are always limited which makes almost ever product we sell one-off-a-kind. Finding these amazing deals allows us not only to pass off the savings to you but also decrease waste in our community and ultimately our world.  
What does "vintage" and "antique" mean?
For our purposes, vintage means anything classic and previously loved from before 1994 but not quite an antique. Antique items are items that date from 80 - 100+ years old.
I have a question, can I just email you directly?
Of course!! We love hearing from you!!! Contact us.