FAQs

Do you take returns?
If you're not happy with your order and wish to return it you can do so within 5 business days of the delivery date. Due to the nature of our small business we only offer store credit and exchanges
Customers are responsible for return shipping costs.
If you have any issues with your order such as damages please email us a info@rhenovations.com with a photo of the damage within 24 hours of the delivery date so that we can quickly remedy the issue. 
We'll do whatever we can to accommodate you. Your business means the world to us!
 
Can I pick an item up in person?
Yes! We allow our local customers to place some of our larger online items on hold for pick-up in our retail space at The Market. You are also welcome to shop our retail space in person. 
How quickly are items shipped?
We ship in stock items within 2-3 business days. Our made-to-order items ship within
5-10 business days. We do not offer shipping on furniture and large home decor items at this time but we do offer the Hold Option on select items for our local customers. Contact us for more information.
Why do handmade items take longer?
Each handmade item is made by our hands. We put love and care into each piece we create but we also put the time into each creation. We want to make sure you love it as much as we do!
 
Are all your items new?
We offer a variety of new creations and found ( vintage) treasures in our shop. Some of our made-to-order items such as pillow, pillow covers, and wood stands are made from a variety of new and quality salvaged materials making them truly unique and one of a kind. Many of our vintage items are previously loved and do show some signs of use. We feel this only adds to the character and uniqueness of the items. All vintage items are in excellent condition. We know you'll just love them!
What is Quality Salvaged Material?
We love creating in our shop with quality materials. This is especially specific to our custom pillows and upholstered furniture items. We're extremely luck to be located in the Furniture Capital Of The World where fabric designers showcase their latest, on trend designs. We believe nothing should go to waste and are able to get our hands on tons quality materials. Most of our fabrics have been salvaged from the High Point Furniture Market. These materials are new and unused which offers us the perfect opportunity to bring you quality creations and wonderful prices!
What does "vintage" and "antique" mean?
For our purposes, vintage means anything classic and previously loved from before 1994 but not quite an antique. Antique items are items that date from 80 - 100+ years old.
I have a question, can I just email you directly?
Of course!! We love hearing from you!!!